21 November 2020 - I have caught up on the back log of orders and most are being posted within 1 -2 working days. There may occassionally be a short delay of 3-5 days in posting your order mainly due to the supply chain and difficulty in sourcing stock. If your order is affected by this beyond 3-5 days I will be in contact with you.
I have found that there are currently some delays with Royal Mail, this is totally understandable as they are extremly busy and working in very difficult times. Please be patient they are doing their best! Please only contact me if your order has not arrived after 10 working days from posting as I am unable to take any action before this time has passed. For the most up to date information from Royal Mail click here
I do send orders over 1800kg in 2 parcels to keep postage costs low. If you only receive half of your order I can assure you that the 2 parcels were posted at the same time and they have been separted in transit. The second part of your order will arrive within a couple of days. Please only get in touch if the second half of your order hasn't arrived after 10 working days from posting.
3 November 2020 - Following the announcement of lockdown I have received a big increase in the number of orders (thank you so much!!) I am estimating that there may be a 3 - 5 working day delay on the shipping of orders. I will do my best to ship them to you as soon as possible. There are also some delays at Royal Mail for updates click here:
13 April 2020 - Royal Mail are working hard to deliver your parcels under very difficult circumstances. There is understandably a disruption to their service and 2nd class parcels are taking approximately 7 - 10 days from posting in some areas to be delivered. Please only contact me if your parcel has not arrived 10 days after expected delivery time.
10 April 2020 - I am experiencing a huge increase in the volume of orders received. I am processing orders as best as I can, but please be aware there is currently likely to be approximately a 7 - 10 day delay in posting your order.
For local customer there is a click and collect option available at check out, once the order has been placed we will get in touch to arrange a suitable collection time.
All goods delivered to the UK (including Channel Islands) are sent either via Royal Mail.
Royal Mail 2nd Class Post: £3.00 or free for orders of £25 or more. Most orders are dispatched within 1 working day, however, it may take an extra day or so to dispatch your order during busy periods.
Please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves).
Orders over 2kg may be posted in more than one parcel.
Please note that these orders can be sent to all UK postcodes (including Northern Ireland and the Channel Islands). For high value orders, or large orders I will use a courier service to send your goods. If you require your items urgently, please contact me on 07921332658 or email email@example.com and an alternative delivery option can be arranged.
Please note:All delivery dates are estimates and I cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier I may use.
Channel Isles and Overseas customers please contact me at firstname.lastname@example.org for delivery costs.I cannot be held responsible for any customs charges that might be incurred.
At checkout if your order exceeds 2kg (including yarn weight and packaging) there will be no shipping options. Please contact me if your order goes over 2kg. You can contact me at email@example.com and I can provide you with a quote.
If your country doesn't show any shipping options at checkout please get in touch. Let me know what products you would like and I can get you a quote. There is also an option to choose a tracked service. Some countries do not support a tracked service but a signed for option will be used instead.
Most International Orders are delivered within 10-14 days but can often take longer. I wish I could give you a better estimate but sadly I have no control over how long the international postage system takes to deliver your order. There has been an increase in customs and security checks so North American orders can take a number of weeks to be delivered.
All prices on the website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc). For an idea of the cost in your local currency you can use the currency converter at the top right of the page. (Please be aware that this should be used as a guide only as the final price you are charged by your bank or credit card provider may not be the amount you are charged)
Import Duties and Taxes
International shipments may be subject to cross-border inspections by customs authorities. You may also have to pay import duties and taxes. These are charged once a package reaches your country. Any local duties, taxes or customs charges are your responsibility. You must meet any additional charges for customs clearance. Charges for customs clearance and import duties must be paid by you. I have no control over the charges. I would suggest that you contact your local customs office for further information before placing your order.
Orders are sent via Royal Mail International tracked and signed. Below are the prices for the service up to 2 kg.
| Price per 100g
||US and Canada
|up to 100g
|101g - 250g
|251g - 500g
|501g - 750g
|751g - 1000g
|1001g - 1250g
|1251g - 1500g
|1501g - 1750g
|1751g - 2000g