Open as Usual! There may be a delay with delivery of parcels. Click here for up to date delivery information.

Delivery Information

29 December 2020 

I am currently processing orders within a 1-2 working day timescale but royal mail parcels are taking between 7-10 working days to arrive.

Please note that the royal mail service is not a tracked service and the "tracking number" that you receive is proof or postage and only updates once delivery has been attempted (useful if it is left at the sorting office)

For Royal Mail please do not contact me before 10 working days have passed from posting as I am unable to do anything before this time (these are royal mail rules not my own). If your parcel has not arrived following 10 working days ( 15 working days if you can wait that long) please get in touch and i will arrange a full refund.

If you have not received a shipping email from me, please check your junk mail as they sometimes go in there.

Please note:All delivery dates are estimates and I cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier I may use. 

For the most up to date information from Royal Mail click here 

If you prefer a fully tracked service there is an option for Hermes or DPD at check out.

22 December 2020

Royal Mail have suspended delivery to some countries due to the closure of the port of Dover and flight bans. Therefore I have had to temporarily stop international shipping, sorry for any inconvenience caused.

21 December 2020 

Due to the national issues experienced by Royal Mail I have decided from now on and for the time being to use  Hermes which is a fully tracked service taking approximately 4 days for parcels to be delivered. 

Currently Royal Mail parcels are taking between 10 and 15 working days to arrive. I am currently processing orders within 24 hrs and once i have handed your parcel to the couriers or royal mail it is out of my control.  Everyone in the postal and courier services are working extremly hard in a very, very difficult time and all I ask is for some understanding and patience. 

For Royal Mail please do not contact me before 10 working days have passed from posting as I am unable to do anything before this time (these are royal mail rules not my own). If your parcel has not arrived following 10 working days ( 15 working days if you can wait that long) please get in touch and i will arrange a full refund.

For the most up to date information from Royal Mail click here

Sorry I can't guarantee delivery before Christmas.

14 December 2020 

As you will have seen on the news there are huge delays with Royal Mail at the moment. The have received an "extremly high volume" of parcels and are struggling to cope. 

I am currently processing orders within a 1-2 working day timescale but royal mail parcels are taking between 8-10 working days to arrive. Please do not contact me until this time has passed as i am unable to do anything as i can only give you the information that you will have already received in your shipping email (if you have not received a shipping email please check your junk mail as they sometimes go in there) 

For the most up to date information from Royal Mail click here

If you would like your order quicker i have now added a hermes or DPD choice of couriers and i have found these are more reliable at present.

Sorry I cannot guarantee delivery by Christmas.

21 November 2020 - I have caught up on the back log of orders and most are being posted within 1 -2 working days. There may occassionally be a short delay of 3-5 days in posting your order mainly due to the supply chain and difficulty in sourcing stock. If your order is affected by this beyond 3-5 days I will be in contact with you.

I have found that there are currently some delays with Royal Mail, this is totally understandable as they are extremly busy and working in very difficult times. Please be patient they are doing their best!  Please only contact me if your order has not arrived after 10 working days from posting as I am unable to take any action before this time has passed. For the most up to date information from Royal Mail click here

I do send orders over 1800kg in 2 parcels to keep postage costs low. If you only receive half of your order I can assure you that the 2 parcels were posted at the same time and they have been separted in transit. The second part of your order will arrive within a couple of days. Please only get in touch if the second half of your order hasn't arrived after 10 working days from posting.

3 November 2020 - Following the announcement of lockdown I have received a big increase in the number of orders (thank you so much!!) I am estimating that there may be a 3 - 5 working day delay on the shipping of orders. I will do my best to ship them to you as soon as possible. There are also some delays at Royal Mail for updates click here:

13 April 2020 - Royal Mail are working hard to deliver your parcels under very difficult circumstances. There is understandably a disruption to their service and 2nd class parcels are taking approximately 7 - 10 days from posting in some areas to be delivered. Please  only contact me if your parcel has not arrived 10 days after expected delivery time.

10 April 2020 - I am experiencing a huge increase in the volume of orders received. I am processing orders as best as I can, but please be aware there is currently likely to be approximately a 7 - 10 day delay in posting your order.

For local customer there is a click and collect option available at check out, once the order has been placed we will get in touch to arrange a suitable collection time.

UK Orders

All goods delivered to the UK (including Channel Islands) are sent either Hermes or DPD.

 Up to 1kg - ​Hermes fully tracked 2-4 days :  £3.62 

1kg - 2kg - Hermes fully tracked 2- 4 days : £4.92

2kg - 5kg - Hermes fully tracked 2 - 4 days : £6.71

FREE Hermes shipping on orders over £30

 DPD Next day (fully tracked ) : £10.79

Most orders are dispatched within 1 working day, however, it may take an extra day or so to dispatch your order during busy periods. 

Please note that these orders can be sent to all UK postcodes (including Northern Ireland and the Channel Islands). For high value orders, or large orders I will use a courier service to send your goods. If you require your items urgently, please contact me on 07921332658 or email yarn@lincolnwoolpack.co.uk and an alternative delivery option can be arranged.

Please note:All delivery dates are estimates and I cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier I may use. 

Channel Isles and Overseas customers please contact me at yarn@lincolnwoolpack.co.uk for delivery costs.I cannot be held responsible for any customs charges that might be incurred.

International Shipping

At checkout if your order exceeds 2kg (including yarn weight and packaging) there will be no shipping options. Please contact me if your order goes over 2kg. You can contact me at yarn@lincolnwoolpack.co.uk and I can provide you with a quote. 

If your country doesn't show any shipping options at checkout please get in touch. Let me know what products you would like and I can get you a quote.  There is also an option to choose a tracked service. Some countries do not support a tracked service but a signed for option will be used instead.

Delivery Estimate

Most International Orders are delivered within 10-14 days but can often take longer. I wish I could give you a better estimate but sadly I have no control over how long the international postage system takes to deliver your order. There has been an increase in customs and security checks so North American orders can take a number of weeks to be delivered. 

Currency

All prices on the website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc). For an idea of the cost in your local currency you can use the currency converter at the top right of the page. (Please be aware that this should be used as a guide only as the final price you are charged by your bank or credit card provider may not be the amount you are charged)

Import Duties and Taxes

International shipments may be subject to cross-border inspections by customs authorities. You may also have to pay import duties and taxes. These are charged once a package reaches your country. Any local duties, taxes or customs charges are your responsibility. You must meet any additional charges for customs clearance. Charges for customs clearance and import duties must be paid by you. I have no control over the charges. I would suggest that you contact your local customs office for further information before placing your order.

Orders are sent via Royal Mail International tracked and signed.  Below are the prices for the service up to 2 kg.

 Price per 100g Europe  US and Canada  Australia
up to 100g   £9.60 £10.85 £11.75
101g - 250g £9.65 £11.75 £13.30
251g - 500g £11.30 £15.50 £17,75
501g - 750g £13.30 £17.90 £20.20
751g - 1000g £13.75 £20.55 £23.41
1001g - 1250g £14.50 £22.65 £26.15
1251g - 1500g £14.85 £24.05 £28.65
1501g - 1750g £14.85 £24.85 £30.25
1751g - 2000g £15.10 £25.75 £31.90