Privacy Policy

Lincoln Woolpack is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to 1 Eastbourne St, Lincoln, LN2 5BW. 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, place an order or if you subscribe to receive our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you place an order, your card information is not held by us, it is collected by our third party payment processors either, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

* process orders that you have submitted;

* to notify you that your order has been shipped

* to contact you regarding any issues with your order

* seek your views or comments on the services we provide;

* notify you of changes to our services;

* dealing with entries into a competition

* to carry out our obligations arising from any contracts entered into by you and us;

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Mailing List

As part of the registration process of our newsletters, we collect personal information. We use that information to tell you about special offers, sales and new products. We use Wix Shout outs to deliver our newsletter and we gather statistics around email opening and clicks to help us to monitor and improve our newsletters. You can unsubscribe at any time of the day or night by emailing

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers. We may pass your information to our third party service providers, for the purposes of completing your order and providing services to you on our behalf (for example to Royal Mail to process your postage label). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you place an order, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

How you can access and update your information.

You have the right to view, amend or delete the information Lincoln Woolpack holds about you please email your request to

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Our website has a SSL certificate which allows the website to use HTTPS, this ensures that any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Use of 'cookies'

Like many other websites, the Lincoln Woolpack website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing

actions and patterns and do not identify you as an individual. The following cookies are used on our website:

Cookie name                                Life span                                  Purpose

svSession                                                          Permanent                                                       Creates activities and BI

hs                                                                     Session                                                            Security

incap_ses_${Proxy- I D}_${Site-ID}               Session                                                            Security

incap_visid_${Proxy-ID}_${Site-ID}               Session                                                            Security

nlbi_{ID}                                                           Persistent cookie                                            Security

 XSRF-TOKEN                                                  Persistent cookie                                            Security

smSession                                                        Two weeks                                                       Identifying site members (who are logged in)

Links to other websites

Our website may contain links to other websites run by other companies. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. 


Last updated: 16 September 2023